ASC Books Refund and Return Policy

Effective date: Jan 2026

1. All book sales are final

ASC Books does not offer returns or refunds for change of mind, accidental purchases, or personal preferences.

Our voluntary refund exception applies to books that arrive damaged, subject to the requirements below. This policy does not limit remedies required by applicable law.

2. Report damage within three days

Email support@asc-books.com within three calendar days after delivery to report damage.

The damage must have existed when the book arrived. Books used beyond reasonable inspection, written in, altered, or damaged after delivery are not eligible for a voluntary refund.

Opening the shipping package, protective wrapping, or book solely to inspect its condition does not invalidate a damage claim. Damage to packaging alone does not qualify if the book is undamaged.

The three-day reporting window does not shorten any mandatory legal warranty or claim period.

3. First contact the shipping carrier

For damage occurring during shipping, first contact USPS or UPS, depending on the carrier shown in your tracking information. Report the damage and request a case or claim number.

For Canadian deliveries involving a local delivery partner, contact the carrier identified in your tracking information or ask us for assistance.

If the carrier requires the sender to file, or you cannot submit a claim yourself, notify ASC Books promptly. We will assist with the carrier process.

Do not wait for the carrier’s decision before reporting the damage to ASC Books within three days.

Carrier approval does not automatically approve a refund, and carrier denial does not eliminate your rights under applicable law.

4. Information required

Include the following in your email:

• Your name and order number.

• Delivery date and tracking number.

• A description of the damage and affected books.

• Clear photographs of the damaged books, outer packaging, interior packing materials, and shipping label.

• The carrier case or claim number, or an explanation that the carrier requires the sender to file.

Retain the books and all packaging until we and the carrier confirm they are no longer needed. A carrier may require inspection.

5. Do not return items without instructions

Contact us before returning or discarding anything.

We will review your documentation and advise whether a return or carrier inspection is necessary. If we require a return, we will provide the address and instructions.

Our business mailing address is not an automatic return authorization.

6. Shipping responsibility

Customers are responsible for original shipping and authorized return shipping unless the fully damaged exception below applies or applicable law requires otherwise.

A fully damaged book is one that arrived unusable for its intended purpose—for example, because of severe water damage, missing or torn pages, or a destroyed binding.

For an approved claim involving a fully damaged book:

• ASC Books will provide a prepaid label or another return method at our expense if a return is required.

• We will refund original shipping attributable to the fully damaged book. If the entire order is fully damaged, we will refund the full original shipping charge.

For other approved damage claims, original shipping and return shipping remain the customer’s responsibility unless applicable law requires otherwise.

7. Refund review and processing

We will notify you by email whether your request is approved or denied and explain the decision.

Approved refunds include the amount actually paid for affected books, applicable tax, and any shipping reimbursement described above.

Refunds will be processed to the original payment method within five business days after approval and completion of any required return inspection. Your payment provider may take additional time to post the credit.

Carrier procedures do not extend any legally required refund deadline.

8. Purchases through other retailers

For purchases made through Amazon, Walmart, or another retailer, contact that retailer and follow its refund process.

9. Contact

ASC Books operated by Alvarys SC LLC
301 S McDowell Street 1251726
Charlotte, NC 28204
United States
Email: support@asc-books.com