ASC Books Privacy Policy

Effective date: [Date published]

ASC Books is operated by Alvarys SC LLC, located at 301 S McDowell Street 1251726, Charlotte, NC 28204, United States.

This policy describes how we handle personal information when you visit www.asc-books.com, purchase products, subscribe to marketing emails, or contact us.

1. Information we collect

Orders and inquiries: We collect information you provide, such as your name, email address, billing and shipping addresses, telephone number where requested, order details, and customer service messages.

Damage claims: We may collect product and packaging photographs, delivery details, tracking numbers, and carrier correspondence.

Payments: Our payment providers process payment information. We receive transaction information needed to manage purchases and refunds, including payment status and transaction references.

Website analytics: We use analytics to understand website traffic and improve the shopping experience. Depending on the tools and settings in use, this may include IP address, device and browser information, pages visited, referral information, and website interactions.

Email marketing: We collect email addresses, subscription preferences, and consent or unsubscribe records to manage our mailing list.

2. How we use information

We use personal information to:

• Process payments and fulfill orders.

• Arrange delivery and provide order updates.

• Respond to inquiries and manage damage claims and refunds.

• Send permitted marketing emails.

• Understand website usage and improve our services.

• Prevent fraud and protect website operations.

• Maintain necessary records and meet legal obligations.

We obtain consent where required by applicable law.

3. Email marketing

We send promotional emails with your consent or another lawful permission recognized by applicable law.

You may unsubscribe using the link in a marketing email or by contacting support@asc-books.com. We will honor unsubscribe requests within the period required by law.

Unsubscribing from marketing does not prevent necessary communications about your orders, refunds, or customer service requests.

4. Cookies, analytics, and advertising

Our website may use cookies and similar technologies for shopping cart functionality, checkout, security, and analytics.

We do not use advertising tracking technologies, and we do not sell personal information.

Analytics collection is separate from advertising tracking. You can manage cookies through your browser settings and any privacy controls provided on the website. Disabling necessary cookies may affect shopping or checkout functionality.

Where consent is required for optional analytics technologies, we will request it before using those technologies.

5. Sharing information

We share information as necessary with providers that support website hosting, payments, analytics, email marketing, customer service, and order fulfillment.

We provide shipping carriers with information needed to deliver orders. For damage claims, we may share relevant order details, photographs, and claim documentation with USPS, UPS, or another carrier handling the delivery.

We may disclose information where required by law or reasonably necessary to investigate fraud, resolve disputes, or protect legal rights.

6. Retention

We retain routine order records for one year after the order is placed. After that period, we delete or anonymize records unless continued retention is necessary for legal, tax, accounting, fraud-prevention, or unresolved claim obligations.

Where an exception applies, we retain only the information needed for that purpose and dispose of it when it is no longer required.

Customer service and damage-claim records are retained as needed to resolve the matter and meet applicable recordkeeping obligations.

Marketing information is retained while you remain subscribed. We may retain limited consent and unsubscribe records to document your preferences and prevent unwanted future messages.

Analytics data is retained according to the settings configured with our analytics provider.

7. Your privacy choices and rights

Depending on applicable law, you may have rights to access or correct your information, request deletion, withdraw consent, or raise a complaint about how your information is handled.

Email support@asc-books.com to submit a request or privacy concern. We may request reasonable information to verify your identity.

We will respond within applicable legal deadlines. Some information may be retained where required or permitted by law. Withdrawing consent may affect services that depend on the information concerned.

If we cannot resolve your concern, you may contact the appropriate privacy regulator, including the Office of the Privacy Commissioner of Canada or an applicable provincial authority.

8. Information processed in the United States

ASC Books operates in the United States. Information provided by Canadian customers may be transferred to and processed in the United States.

Our service providers may process information in other countries depending on their operations. Information processed abroad may be subject to the laws and lawful government access requirements of those countries.

9. Security

We use reasonable safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

Do not email complete payment-card numbers, passwords, or unnecessary sensitive information.

10. Children’s information

Our purchasing and customer service features are intended for adults, including parents, caregivers, and educators.

If you believe a child has submitted personal information without appropriate authorization, contact support@asc-books.com so we can investigate and take appropriate action.

11. Other websites

Third-party retailers and social platforms have their own privacy policies. Review those policies when using their services or purchasing directly from them.

12. Changes to this policy

We may update this policy by publishing a revised version with a new effective date. We will provide additional notice or obtain consent where required by applicable law.

13. Privacy contact

Direct privacy requests and complaints to:

Privacy Contact — ASC Books / Alvarys SC LLC
301 S McDowell Street 1251726
Charlotte, NC 28204
United States
Email: support@asc-books.com